CANCELLATION POLICY – HATZIS Travel Agency M.I.C.E.

1. Scope of the Cancellation Policy

This Cancellation Policy applies to all services provided by HATZIS Travel Agency M.I.C.E., including travel packages, transfer services, hotel reservations, events, cruises, and private tours. Any cancellation request must be submitted in writing or via email to our official contact address.

2. Cancellation Request

A booking cancellation is considered valid from the moment we receive written notification. The date the request is received in our correspondence will be regarded as the official cancellation date and will be used to calculate any applicable cancellation fees. Notification must be sent to our official email address.

3. Cancellation Fees and Charges

In order to maintain a fair balance between the exercise of your rights and the costs already committed by our company and our partners for the provision of services, the following cancellation fees apply:

• Up to 30 days prior to the service date:
A charge of €50 per person for administrative expenses (or an amount equivalent to the service cost, where applicable).

• From 29 to 14 days prior to the service date:
Retention of 40% of the total service value.

• From 13 to 7 days prior to the service date:
Retention of 75% of the total service value.

• From 6 days prior to the service date until the day of the service (non-show):
Retention of 100% of the total service value.

Please note that special services, such as cruises, airline or ferry tickets, or programs involving third-party suppliers, may be subject to separate cancellation terms and charges in accordance with the respective providers’ policies.

4. Booking Amendments

Any changes to the date or details of a booking prior to the commencement of the service shall be treated as a cancellation and a new booking, if such changes cannot be implemented without retention fees or additional charges imposed by the service providers.

5. Refunds

Any refund is subject to compliance with the present terms and the refund policy of the respective service providers (hotels, transfers, carriers). If a provider issues a full or partial refund for a cancelled service, the refund will correspond solely to those amounts, less any applicable cancellation fees as outlined above.

6. No-Show

In the event of a no-show (failure to appear without prior written cancellation before the service date), cancellation fees of 100% of the total value of the booked service shall apply.

7. Amendments by Third-Party Providers

Our agency is not able to control or modify the cancellation terms imposed by third-party service providers (e.g., airlines, hotels, shipping companies). If such providers apply specific cancellation fees or conditions, these shall be valid and immediately applicable to your booking.

8. Special Cases

In cases involving special offers or promotional rates, stricter cancellation terms or restrictions on changes/refunds may apply, as specified in the respective offer or program. The client will be clearly informed prior to the transaction.

9. Cancellation Communication

For any cancellation request or related information, you may contact our official email address, where our team will guide you through the process and inform you about any applicable refund.